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4 Tips on Selecting the Right Business Telephone System If you are still using an old phone system for your business, it may be about time to upgrade. Complex phone systems were once the reserve of large corporations, but thanks to the advent of IP phone systems, small businesses can now enjoy the same powerful telecom features. Modern telephone systems aren’t just cheaper, but also deliver clearer sound and are more reliable. When choosing a telephone system, however, you could easily get overwhelmed, given the many options available, plus all the jargon of the industry you have to go through. To help you with the selection process, have a look at these tips: Recognize pain points
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Recognize what problems are in the old system, and how a new system can solve them. For example, do you find the old phone system difficult and expensive to maintain? Do customers always have a difficult time reaching the right person? Is your phone system able to scale easily to accommodate new employees? Those are just of the questions to ask when assessing the problems and solutions you need. Make sure you involve your staff in this process so you can know what features they need.
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Future expansion Don’t think the current needs of your enterprise only–it’s vital to also think about future growth plans. How many staff members do you anticipate adding in the next 2 – 3 years? Planning for expansion ensures you avoid having to implement a new system to suit your business’ growth. On-premises vs. cloud solution There are companies that buy a telephone system plus the hardware and software needed, and manage everything on their own. A massive upfront capital investment is required in this model. These organizations must also pay for ongoing maintenance/operational costs. For a small business, a hosted or cloud telephone service would be the more suitable option. A cloud solution eliminates the need to invest in expensive hardware and software , plus it saves on maintenance costs. The business would only need to buy phone handsets and pay a monthly subscription fee to the hosted service company. How easy is it to use? Is the phone system you want to invest in easy to operate and manage? Is the office manager or receptionist able to add or remove users easily? IS the IT administrator use a web browser to manage the system? How much training will the employees need to start using the new system? As a business owner, you probably want a system that helps your workers stay in touch as well as make the most of their time. You want communication to be seamless so your employees can concentrate on the most important tasks.